Refund policy

✨ Pixie Dusted Swag – Returns & Refunds ✨

At Pixie Dusted Swag, happiness is part of the magic. If your order doesn’t make you smile the way it should, we’ve got you covered — no tricks involved 🧚

🌟 Our Return Promise

  • Returns are accepted within 30 days of delivery.

  • All items are returnable

  • Items should be unused and in their original condition so they can safely journey back to us.

🚚 Free Return Shipping (Always!)

  • Return shipping is 100% free.

  • Once your return is approved, we’ll send you a prepaid return label — easy as waving a wand ✨

  • No restocking fees. Ever. What you paid is what you’ll get back.

💸 Refunds

  • After we receive and inspect your return, your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–7 business days.

  • Your bank or payment provider may take a little extra time to sprinkle the funds back into your account.

🔁 Exchanges & Oopsie Fixes

If your item arrived damaged, defective, or not quite right:

  • We’ll happily send a free replacement, or

  • Issue a full refund — your choice!

📸 How to Start a Return

Starting a return is easy-peasy magic.

📧 Email us at: support@pd-swag.com
Please include:

  • Your order number

  • A quick note about why you’d like to return

  • Photos (only needed if something arrived damaged or incorrect)

We’ll get back to you within 2 business days.

📦 Lost or Damaged Packages

If your package gets lost on its way to you or arrives with a bit less sparkle than expected, let us know — we’ll make it right ✨

💫 A Little Extra Pixie Dust

Our items are made just for you, and every return helps us improve the magic we send out into the world. Thank you for supporting Pixie Dusted Swag — we’re so glad you’re here 💖